There is a pretty good chance the company is out of business by now.
Don't think too badly of them, if they were failing (90% of all start up businesses fail within one year) they would lose control of many of the business processes as they cut down to a skeleton crew to try to salvage the liabilities before officially ending business.
You'd think just because they were on the verge of bankruptcy they would give better service, but it doesn't work that way. Often times they can't even afford to pay their UPS bill, for example.
When I ran a wholesale hobby business in California I ran into very hard times for the last year of operation before the horrid 1994 California crashed economy drove me out of business. I had a great reputation and a lot of cred in the industry, but as people got laid off, they quit spending money on stuff like rc cars and the like, so my revenue went from over $1,000 a day to about that a week. Heck, my UPS bill (I shipped internationally, and imported as well) was more than that some weeks. My 800 phone bill was $100s a month. My rent was $4,000 a month.
Can you see how a business can collapse and completely fail, while to the customers it looks like they are cheating you, and giving you bad service? Unless you understand what happens when a business fails, you tend to think they are doing it on purpose.
Maybe they are, there are still crooks in the world. But maybe they are good people getting screwed by the bad economy, a good idea gone sour.
Living the Gypsy Life